Common queries answered
Frequently asked Questions
Every order we ship includes a tracking link that shows the progress of your delivery. Once your order is prepared for delivery, you will receive an email confirmation with tracking details and an expected delivery date from the shipping carrier. If you don’t receive a shipping confirmation email within 7 business days of placing your order, please check your spam folder. If you are still not able to locate your tracking information, please email firstname.lastname@example.org and our support team will get back to you right away.
Please note, tracking information will be shared with you as soon as the shipment is created, and it may take up to 36 hours for the shipping carrier to post a tracking update.
If you haven’t received your order, but tracking is showing it was delivered, we ask to please allow up to 36 hours for your delivery to show up before contacting the shipping carrier. We have experienced that shipping carriers occasionally mark deliveries complete before they are delivered, which unfortunately is beyond our control. We recommend contacting the shipping carrier directly to get immediate assistance regarding the shipping status of your order.
If your order is still not delivered to the address that was submitted with the order, and no additional information is provided by the shipping carrier, we ask that you file a “lost package” claim directly with the carrier as the recipient. Once you have filed a claim, please email us the claim number to email@example.com and we will follow up with the shipping carrier to take care of the rest.
Unfortunately, we cannot file a claim on your behalf if tracking shows a successful delivery by the shipping carrier, but we’ll do our best to make sure the experience is hassle-free.
If you are unsatisfied with your purchase, you have 14 calendar days from the delivery date to initiate a return for any undamaged products. Once your return is approved, simply ship it back to us within an additional 14 days from the approval date for a refund, store credit, or an exchange.
Items must be returned in their original condition, using the original packaging they were delivered in. Items that show damage due to use will not be accepted. Items that arrive damaged due to improper packaging will not be accepted.
All international returns or exchanges (outside of Canada and the US) must be returned to our US returns facility within 14 days from the return approval date. We do not provide prepaid shipping labels or packing material to send the product(s) back to us.
To initiate your return please send us an email to firstname.lastname@example.org to submit your return or exchange request.
In the rare case, your order is delivered damaged or you notice a defect, let us know as soon as you receive your order and we’ll replace it for you right away! To begin:
1. Take a few photos clearly showing the issue with the canvas, along with photos of the front and back of the canvas, and the box it was shipped in (if the box was also damaged).
2. Visit businessrealm.com/support and fill out the form at the bottom of the page. Please include your full name and order number as it appears on your order confirmation email.
3. Upload the photos and provide a brief summary of the issue. Submit the form, and our support staff will respond to you within 24 hours.
Please note, if you use a forwarding shipping service to receive your order, we are not responsible for any damaged or stolen goods.
Please allow up to 48 hours from the date we receive your return for processing before your refund, store credit, or exchange is issued. Refunds will be issued to the original method of payment and may take 5-7 business days to show on your account.
In a rare case, your order is delivered damaged or you notice a defect, let us know as soon as you receive your order and we’ll replace it for you right away! To begin, visit businessrealm.com/support and fill out the form at the bottom of the page. Please provide our support team with some photos that clearly show the issue with the canvas, along with photos of the front and back of the canvas.
It usually takes our team 3-5 business days to produce and prepare an order, as we don’t carry a large inventory of canvases and have limited quantity on selected canvas. Our shipping estimates include handling time in order to provide you with the most accurate delivery date from the day of purchase.
Once your order is prepared for delivery, you will receive an email confirmation from us with tracking details and expected delivery times from the shipping carrier.
During the holidays, preparation and delivery may take slightly longer due to an increased volume of orders. We appreciate your patience.
Yes! We provide Free Shipping with tracking to the US, Canada, Australia, and United Kingdom! We operate a global production network, which allows us to produce and deliver orders locally for free. Our production facilities are located in the US, Canada, UK, and Australia.